The position
The Experience Facilitator (EF) plays a crucial role in creating meaningful connections between visitors and art. As a friendly and visible presence in the gallery, the EF helps set the tone for an enriching visit. Supporting visitors to engage and reflect, while igniting curiosity and creating memorable moments.
Experience is everything. Working on the gallery floor, the EF delivers consistently high‑quality visitor service and plays a key role in shaping positive experiences for people of all ages and backgrounds. The role involves facilitating public and education programs, leading guided tours, and supporting self‑guided and digitally enabled experiences.
The EF works collaboratively across the section to deliver both on‑site and online experiences for diverse audiences, including schools, families, young people, adult learners, communities with access needs, and national online audiences.
Specific Tasks
- Deliver welcoming, person-centred visitor experiences
Provide welcoming, person-centred interactions that help every visitor feel included and at home in the Gallery. Tailor information and orientation to individual needs, introducing visitors to exhibitions, programs, Gallery spaces, amenities, and membership opportunities such as the Circle of Friends, while supporting positive and inclusive visitor journeys. - Facilitate front of house operations
Contribute to the day-to-day delivery of visitor services, including reception, visitor feedback collection, point-of-sale transactions and monitoring public areas. Help maintain safe, secure, and welcoming spaces for all visitors and staff. - Facilitate learning experiences for school audiences
Deliver engaging onsite and online learning experiences that encourage student participation, curiosity, and connection, while supporting the safe and effective use of learning spaces. - Deliver interpretive tours
Lead tours that bring artworks, stories and ideas to life for diverse audiences. Use interpretive approaches to encourage conversation and create meaningful connections with the collection and exhibitions. - Support targeted audience experiences
Contribute to the preparation, facilitation and pack down of experiences for specific audiences, supporting smooth delivery and positive audience outcomes. - Administration
Perform administrative tasks supporting the delivery of experiences and contribute ideas and reflective feedback to support continuous improvement of experiences. - Prepare and reset spaces
Safely handle and assist in moving a range of objects and materials as required including but not limited to art supplies, bollards and furniture to support the delivery of exhibitions and experiences.
Selection Criteria
- Visitor experience and engagement skills
Demonstrated experience delivering high‑quality visitor services in a public‑facing environment, including front‑of‑house service and guided tours. Proven ability to assess visitor needs in the moment and respond with care and professionalism. - Program facilitation skills
Demonstrated experience facilitating planned onsite and/or online public programs and learning experiences for school audiences, families and lifelong learners. Ability to use audience‑centred facilitation approaches to encourage participation, dialogue and meaningful engagement. - Teamwork and initiative
Proven ability to work collaboratively within a team environment while also demonstrating initiative, reliability and the capacity to manage tasks independently in a visitor focused setting. - Communication and interpersonal skills
Demonstrated ability to communicate clearly, confidently and respectfully with diverse audiences, using strong verbal and interpersonal skills to convey information, facilitate discussion and build positive engagement in a publicfacing environment and with fellow team members. - Awareness of workplace principles
Knowledge of, or the ability to quickly develop an understanding of the Gallery’s and the Australian Public Service Workplace Diversity and Equity, Workplace Relations, and Work Health and Safety, with the ability to apply these principles in daily work.
Our ideal candidate
Applicants may bring experience or knowledge from a range of backgrounds. Formal qualifications are not required. We welcome candidates who demonstrate:
- A genuine enthusiasm for connecting with people, creating welcoming experiences, and supporting learning through art is highly valued.
- An interest or experience in visual arts, Australian history, museums, galleries, cultural organisations, or visitor focused environments
- A curiosity about portraiture and storytelling through art, and a willingness to learn about the Gallery’s collection and programs
- Experience supporting or delivering online or digitally mediated programs and experiences, or an interest in developing these skills
- A commitment to child safety, including appropriate professional behaviours and the ability to create safe, positive and engaging experiences for children and young people.
Additional Note
This role involves standing for extended periods in public areas and requires flexible working hours within the Gallery’s operating times of 7am–7pm, including occasional weekend work. To be eligible for this role, you must:
- Hold Australian Citizenship,
- Satisfy a police check, and
- Hold a Working with Vulnerable People (ACT) (or the ability to obtain and maintain)
Work Patterns
- The Gallery is open every day of the year (except Christmas Day) from 10 am – 5 pm.
- There are four positions available, each at 0.7 full-time equivalent (FTE), which is 7 days per fortnight. Successful applicants will be required to work a 4‑week rotating roster, including two weekends in each four‑week cycle and some public holidays.
- Any changes to roster patterns will be managed in accordance with Clauses 331–334, of the NPG Enterprise Agreement 2024-2027.
