Updated 12:30pm Thursday 10 March 2022
Tickets will be refunded in full for any COVID lockdown shenanigans.
Can I turn up anytime between 10am and 5pm?
Yes, you can visit us any time between then. General entry is free, however, please book a ticket if you’re coming to see a paid exhibition.
How long is my ticket valid for?
Tickets for paid exhibitions are valid for the date and time on your ticket.
Can I use the cloakroom?
Yes. In fact, if your bag is bigger than 35cm x 35cm, you’ll need to leave it in the cloakroom (or in your car/home/hotel! if you can).
What if I don’t have access to a computer or device to book online?
If you can ask a friend or family member to help you pre-book, that would be appreciated. Otherwise, you can call us on (02) 6102 7070 and we can book you in—just a heads up, we’ll need your contact details for this.
Please note that we’ll try and book you in for your preferred time, but won’t be able to if the session is already at capacity.
What if I turn up without pre-booking for a paid exhibition?
We’d prefer you to pre-book if possible, however if you turn up on the hour and the session isn’t full you can book at the information desk.
What if I need to cancel my booking?
Tickets for paid exhibitions are not refundable if you change your mind. If public health restrictions prevent you from visiting us we’ll of course refund you in full.
If you have questions about your booking, please contact us on (02) 6102 7070 or by email at bookings@npg.gov.au
Will the Portrait Café and Portrait Store be open?
Yes. Please note that the Gallery has card-only payments, not cash—you can leave that under your mattress!
When is the Portrait Store open?
The store is open 10:00am-5:00pm every day except 25 December.
When is the Portrait Café open?
The café is open 8:30am-4:30pm weekdays and 9:00am-4:30pm on the weekend, and closed 25 December.
Can I bring a school or tour group?
We welcome (and love) school visits and tour groups, but the experience will be a little different than in the past. Group sizes and access to the exhibition spaces will be limited to ensure all visitors and staff are safe.
Please note that self-guiding groups, whether school or special interest groups, will not have access in 2022.
If you are a school group, check out our Learn section for information about what we offer and how to book in.
If you are a special interest group wanting a tour, please contact us on (02) 6102 7070 or by email at bookings@npg.gov.au
What do I do when I arrive at the Gallery for my session?
Please turn up on time and have your booking confirmation with you—either as a print-out or displayed on your phone. There’ll be someone here to greet you to check your booking, and explain what to expect.Please remember your 1.5m physical distancing; and know that it might take a little longer than usual for you to get inside, so please be patient with us.
What safety and hygiene measures will you have in place?
To keep you and our staff safe, we have:
- Card-only payments at the Gallery
- Increased cleaning everywhere in the Gallery.
- Hand hygiene products and signage available.
- Physical distancing practices and signage in place.
- A safety screen at the front desk.
- We ask visitors to comply with any written or verbal directions from Gallery staff or security.
- We request that purchases within the Gallery are made using an ATM card or credit card to pay for your ticket, parking and café or Portrait Store purchases.
Do I have to wear a mask?
Masks are no longer mandatory in the ACT, but if you feel more comfortable visiting us with one, then that’s absolutely fine.
Can I book a venue or event?
Yes. Email events@npg.gov.au and we’ll be in touch to talk through what you’re wanting to do and how we can help with that.
Where can I get more information?
You can get all your portrait goss by signing up for our fortnightly newsletter, Portrait News, and by following us on Facebook, Instagram or Twitter @PortraitAU.
