Updated 4:00pm Wednesday 16 December 2020
We’re sorry to pry, but have you been to any of the COVID-19 hotspots during the time the ACT Government has stated? If so, before you visit, we need you to follow their advice at covid19.act.gov.au
If it’s all ok, we are open and absolutely thrilled to welcome you to the Gallery! Having said that, we'd like you to pre-book your visit to make sure you and our staff are safe.
What exhibitions will be on and do I have to pay?
The permanent collection is open, and we have a number of free exhibitions on show.
Can I turn up any time between 10am and 5pm?
Yes, but we'd like you to make a booking online first, please.
Oh and no need to worry about which exhibition you want to see – your booking lets you wander through all the galley spaces. Phew!
Why do I have to pre-book?
Your booking will allow us to collect visitor information, as recommended by ACT Health, to enable effective contact tracing if required and if you subscribed to it, to send you our fortnightly portrait newsletter.
What if I don’t have access to a computer or device to book online?
If you can ask a friend or family member to help you pre-book, that would be appreciated. Otherwise, call us on (02) 6102 7070 and we can book you in as long as you provide us with your contact details.
What if I turn up without pre-booking?
You can still book in using your phone when you arrive at the Gallery. In addition to our in house booking system we have QR codes for the “Check In CBR” app at the information desk, or you can provide your contact details verbally for our pen and paper contact tracing register.
What if I need to cancel my booking?
If you need to cancel your booking please contact us on (02) 6102 7070 or by email at bookings@npg.gov.au
Will the café and Portrait Store be open?
Yes.
The café and shop are open. They are considered separate indoor spaces, so can be visited before or after your booked session. You do not need to use part of your session to visit them. They’ll have additional requirements due to food service and smaller spaces, so please look for, and adhere to, their signage. There could also be short wait times if they're at capacity.
Can I make a booking at the Café?
Bookings are welcome and recommended. The café is open 9:00am-3:30pm every day.
Can I bring a school or tour group?
It depends on your date/s and the number of attendees. Email bookings@npg.gov.au and we’ll be in touch to try and work out your group’s visit or an alternative online option.
What do I do when I arrive at the Gallery for my session?
Please ensure that you have your booking confirmation with you—either as a print-out or displayed on your phone. We will have someone to greet you, who will check your booking and explain what to expect.
Please remember that physical distancing of 1.5 metres must be maintained at all times, even if arriving with family or friends. It may take more time than usual for you to enter the Gallery too, so please be patient.
Can I use the cloakroom?
Our normal cloakroom will not be available.
A self-service cloaking area will be located in the Gallery. While this area is supervised and monitored by CCTV, it is not physically secure and visitors are encouraged to leave any large items in their car.
What safety and hygiene measures will you have in place?
To keep you and our staff safe, we have:
- Daily sessions with a maximum of 1000 people.
- Increased cleaning everywhere in the Gallery.
- Hand hygiene products and signage available.
- Physical distancing practices and signage in place.
- A safety screen at the front desk.
- A duty of care that we need to share; this is where you come in …
Do you need me to do anything?
Yes please.
While we’ll have everything set up for your safe visit, we need your help too, by making sure you:
- Are not currently experiencing symptoms associated with COVID-19, including:
- fever
- cough
- sore throat
- shortness of breath
- Have not been in contact with a confirmed or suspected case of COVID-19 in the last 14 days.
- Have not been present at a location determined by ACT Chief Health Officer to be a COVID-19 hotspot during the timeframes also specified by the ACT Chief Health Officer.
- Have not been present in a state, territory or location that is the subject of current ACT travel restrictions due to COVID-19 within the previous 14 days, or if the restrictions came into effect less than 14 days from today, since the restrictions came into effect.
- Have not returned from international travel in the last 14 days.
Maintain a physical distance of at least 1.5m between you and other people. - Regularly wash your hands with soap and water or hand sanitiser and practice good hygiene by covering your nose and mouth with your elbow when coughing or sneezing and avoid touching your eyes, nose and mouth with your hands.
- Have considered downloading the COVIDSafe app for the protection of yourself and others.
It all sounds like a lot of rules, but as the simple, accurate and relentless phrase goes, we’re all in this together.
Can I book a venue or event?
Yes, sort of.
It depends on your date/s and the number of attendees. Email npgevents@npg.gov.au and we’ll be in touch to talk through what you’re wanting to do and how we can help.
Where can I get more information?
We’ll be updating this information as things change, so:
- Check back in,
- Sign up for our fortnightly newsletter, and/or
- Follow us on our social media channels Facebook, Instagram or Twitter.
You can also email us at info@npg.gov.au
