The Visitor Services Officer is part of the Access and Learning Team greeting visitors as part of the front of house team. This role requires experience in dealing with the general public, welcoming at the door and guiding them to the Gallery amenities, scanning pre-sold exhibition tickets, and assisting visitors to various exhibitions in the Gallery.
This role would also require experience in cash handling/EFTPOS methods as a requirement of the role will also be selling exhibition tickets to the general public. An interest in or undertaking study in art and/ or Australian History would be an advantage.
Training for this role will be provided by the Gallery.
Specific duties
- Represent the National Portrait Gallery by providing a range of front-of-house services including welcome and orientation to the Gallery, responding to visitor enquiries in person and by telephone, and providing information related to the historical and cultural significance of the collection and exhibitions.
- Maintain administrative functions related to the operating aspects of the Gallery’s front-of-house including point-of-sale (exhibition ticket sales), recording of statistical data, gallery maintenance and security.
- Setup and introduce Headhunt, a student and teacher driven education program that utilises iPads.
- Assist in the setup and delivery of public programs.
- Deliver Gallery highlight tours to a wide range of audiences
- As required, provide support to other areas of Gallery operations including the delivery of functions and events.
- Acting as Evacuation and Fire Warden to ensure the safety of the visiting public and staff of the gallery upon completion of mandatory training;
- Assistance with movement of a wide range of objects, as required, including but limited to art materials, bollards, easels, chairs, stools, portable tables, and modules of display furniture when necessary.
Please note: There are several positions available on a casual basis. Shifts will be offered over a seven-day working week that may include some public holidays and after-hours work covering functions and events.
This position requires the successful candidate to obtain and maintain a WWVP (Working with Vulnerable People) card.
Applicant information
If you require further information please contact Marina Neilson, Visitor Services Coordinator, Access and Learning on 02 6102 7078 or marina.neilson@npg.gov.au
Tell us how your skills, knowledge and experience make you the best person for the job in no more than 2A4 pages (using the specific duties as a guide).
As this is a casual vacancy, please state in your application your general availability during weekdays and weekends.
Applications are to be submitted to hrservices@npg.gov.au along with current CV and application coversheet.
